Case Study - II: Data Handling Capability

End Customer: BSNL, India

System Integrator (SI):

Nokia Siemens Networks (NSN)

Total End Customer Subscriber Base: 10 million


NSN was to deploy its IN to cater to 10 million subscribers in BSNL’s South Zone (comprising of 5 networks / circles) in India. Along with the IN, NSN was to provide a comprehensive MIS Reporting and Dashboard feature for the end customer.

Contakt’s Solution:

Contakt's Management Information System (MIS) played a significant role in successful definition, design, development and implementation of the end customer’s core business processes/systems; as they were supported by state of the art robust Computer Systems/Techniques to ensure smooth running of the business. Starting from Data Cleansing Acquisition, going through the phases of Data Loading and Processing, implementation of business and production processes & Trend analysis; MIS finally enabled the respective decisions makers with over 75 reports under the following category:
  • Minutes of Usage Reports
  • Subscriber Status Reports
  • Subscriber Plan Migration
  • Bonus/Subsidiary Account reports
  • Different plan activation reports
  • Balance report
  • Roaming reports
  • Monthly Reports
  • Weekly reports
  • Daily reports
  • Transaction Reports
  • Voucher Recharge/E Top up Recharge Detailed report
  • Voucher Recharge / E Top up Recharge summary report
  • Revenue Reports
  • Operation Reports
  • Marketing Reports
  • Mean holding time report
  • Auditing Reports

The deployment architecture is as follows:

Platform Used: